Open Legend: Open-source RPG & Amaurea's Dawn Setting

International Tracking... the Nightmare Continues, Light at the End of the Tunnel
over 5 years ago – Thu, Nov 08, 2018 at 09:34:07 PM

Hi Folks,

Brian here. Apologies to all who were promised replacements for their lost orders and have not yet received them. When you last heard from me (likely via email), it seemed that there was no longer hope for the orders to be recovered and I would be taking a huge loss in shipping replacement orders for nearly all EU backers. 

THEN, out of nowhere, the day after my emails to backers, it seemed that the lawyers may have located the lost shipments and were working with the abysmal and shameful shipping company to get them sent out after all. Hence, the orders didn't go out as planned and I was stuck yet again in the purgatory of not knowing whether or not it were possible to not lose the massive amount of money I'm faced with losing in replacing a large number of orders. 

That was about 2 ~ 3 weeks ago now. I've given up the hope of getting those orders back. I've submitted all lost EU orders to the new (reliable, competent) fulfillment warehouse to be sent out. You should get a notification in the next few days when your order is shipped out and it should have a tracking number this time.

On the bright side, replacement orders have been submitted to the warehouse (not the same one that lost all of the originals) as of today.

Apologies, I can't begin to express how frustrating this is for me. I just want this nightmare to end. I know those of you who haven't gotten your books feel the same. If you're an EU backer who still hasn't received your order, please keep in mind that all correspondence should go to [email protected], we will get you a replacement order sent out. All other communications channels will make it much more likely that your inquiry will get lost.

Store.openlegendrpg.com Updates

Also, I've fixed the error with the missing Schlectenberg chapter in the Amaurea's Dawn PDF at https://store.openlegendrpg.com and ALSO updated all physical book products to include their companion PDFs as a bundle for the same cost.


Until next time,
Brian

International Tracking Numbers, Nightmares, and Lawyers... oh my!
over 5 years ago – Fri, Sep 21, 2018 at 11:01:18 PM

I've gotten quite a few emails from people wondering where the tracking numbers I mentioned in my previous update are? 

Sadly, the company in possession of them is withholding them and lawyers have now had to be brought into the situation to bring legal force to bear in order to force the production of those tracking numbers. 

Apologies for the delay. By all means, if you're an international backer who received their shipment, please post in the comments to let others know. 

For the record, I had a backer in Germany report the arrival of their package just 10 days ago. So if you're in a European nation that's a bit more "off the beaten path" so to speak, where perhaps mailing is a bit slower, it's still likely that your package is going to arrive soon. 

Due to the volume of orders which I'm receiving word have not arrived, I have to wait for the shipping numbers, I can't afford the expense of shipping duplicate orders out for those International backers who have not yet received their shipments. They will definitely be replaced once they're proven lost and the shipping numbers help bring clarity to the situation.

Apologies, I want this to end FAR more than you do...

Brian

International Tracking Numbers
over 5 years ago – Sun, Sep 09, 2018 at 04:20:13 PM

Hey Everyone,

So, it's taken a while but I anticipate this week I'll finally have a spreadsheet with tracking numbers for International orders, for those who haven't received their shipment yet. If you've emailed to say that you haven't gotten your package, then hang tight, I'll respond to your email once I have that tracking number. I'll also probably post a follow-up Kickstarter update and link to a public spreadsheet where you can look up your name (I won't post email addresses) since I figure everyone's names are pretty much all publicly viewable in the acknowledgements of the books. Then we can find out what happened with any lost shipments and get anyone who's in that unfortunate position squared away.

Until then, as always, thank you and my apologies,
Brian

Mind in Flight Adventure Release & International Shipping Update
over 5 years ago – Mon, Aug 20, 2018 at 02:22:02 AM

Hey Folks!

Sorry for the delay, I wanted to wait until I had a substantive update regarding International shipping. I think I have that at this point so here we go... and BONUS, I've just released and pushed out email notifications to everyone via BackerKit (check your spam folder if you didn't get one) for the release of the MIND IN FLIGHT ADVENTURE MODULE. 

International Shipping

So, when we last spoke, the International orders had been located (previously lost in limbo at their respective International warehouses). They've been shipped I think 3 ~ 4 weeks ago now. Many folks in Canada received their orders shortly after. As of yesterday, I've heard from a UK backer who received their order a few days ago. That means that UK orders (and I suppose, just non-Canada orders in general) are now making their way to backers mailboxes. We still need to give some time to verify that your order is indeed LOST and not just DELAYED. But you can let us know over the next few weeks if you're International and still haven't received your order. We won't ship a replacement immediately and we ask you to please let us know ASAP if you wind up getting your order, but we'll hold those orders that are suspected as lost in queue and then ship replacements some weeks later. 

Just know that while it does suck for those who have had to wait so long, people are getting their orders, so those who still don't have them will only be those tragic victims of shipping loss. 

Mind in Flight Release

Please make sure to read all the way through the PDF that's been released via BackerKit, I've decided to combine short stories with adventure modules on a per-house basis with the Amaurea's Dawn content release. So you can expect to see the "repeat" appearance of "Names for Prey" followed by the hopefully-exciting (and in my opinion excellent -- hats off, as ever, to the author luminary Ryan Schapals) "Mind in Flight" adventure. 

Next scheduled release is either House Valurien Adventure module or Shores of Valhalla mini-campaign setting. Both are near-ish to completion. 


Thanks for your patience folks, apologies as always to those I've disappointed regarding timeline... I continue to need to take lots of space to tend the garden which is my own mental health... 


Love ya'll,
Brian

GOOD NEWS! UK & Canada Shipping Update
almost 6 years ago – Mon, Jul 23, 2018 at 08:56:06 PM

Greetings UK & Canada backers,

This is Brian, I'm handling all of the Project Management / Customer Service stuff myself now. So no more extra layer between you and me.

Sadly there are still layers of complexity on the shipping side of things, but I come bearing good news! The reason you haven't gotten your orders is because the US warehouse (they have been fired and the inventory will be at the new US warehouse in a few days) did a poor job of labeling the orders. The good news is they have been found! They are currently at the Canada and UK warehouses respectively and they will be re-shipped from there to each of you soon. We're just sorting things out.

How did this happen?!

When the shipments left the US warehouse, they did a bad job and did not label things properly in order for them to be re-shipped when they arrived in the UK and Canada, respectively. As a result, they have been sitting in the UK and Canada warehouse awaiting re-shipment. I've been trying to move this forward and locate them, but there are multiple layers of communication. Not 2 or 3, more like 5 or 6, so it's taken a month or 2 to finally track down the people that we needed to talk to and the packages themselves. I had been doing everything I could but I just didn't have access to the people I need access to in order to resolve this.

Thanks for your patience, I'll send another update when the re-shipments have left the UK and Canda warehouses.

Brian